### Get New Password Button Not Working

##### Posted by: dpuffer  
2nd July 2020, 10:56 pm

Hi,

I'm experiencing a weird situation when my users reset their password and click a "Get new password" button; it doesn't do anything at all.

I looked at the system console to see if any errors are occurring, and I'm not getting anything.

Any ideas?

Thank you!

- Developer

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[Richard Webster](/content/community/profiles/user-rwebster/index.html)  
3 Jul 2020, 8:38 am  
Hi mate, what's the website?

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[dpuffer](/content/community/profiles/user-dpuffer/index.html)  
3 Jul 2020, 7:41 pm  
Thank you for the reply,

firstspindjs.com

- Developer

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[Richard Webster](/content/community/profiles/user-rwebster/index.html)  
3 Jul 2020, 7:55 pm  
I can see you're using Paid Memberships Pro. That plugin already handles user login and password reset from the frontend. There's probably a conflict somewhere.

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[dpuffer](/content/community/profiles/user-dpuffer/index.html)  
3 Jul 2020, 8:35 pm  
I'm fairly new to using Paid Memberships Pro; I couldn't find any functionality of frontend password reset hence why I downloaded your plugin. What's weird is, it was working about 2 weeks ago just fine. Then one random day it stopped working.

- Developer

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[Richard Webster](/content/community/profiles/user-rwebster/index.html)  
3 Jul 2020, 8:40 pm  
Maybe the last update they did changed something, mate. Either way, it seems you don't need to use this one 🙂.

- Developer

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[Richard Webster](/content/community/profiles/user-rwebster/index.html)  
4 Jul 2020, 6:56 am  
I just noticed you also have WooCommerce installed, which also handles frontend password resets.

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[Abbasoftwp](/content/site-root.html)  
13 Jul 2020, 10:00 am  
I installed the frontend reset password plugin on my website (web.nnngo.org) and gave this error message 'The e-mail could not be sent.' Kindly help me out.

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[dpuffer](/content/community/profiles/user-dpuffer/index.html)  
13 Jul 2020, 11:27 pm  
I managed to get the button to work; I'm guessing it was a plugin conflict.

But now it's not sending the email to the user.

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[dpuffer](/content/community/profiles/user-dpuffer/index.html)  
13 Jul 2020, 11:31 pm  
I checked the mail log using WP Mail Logging Log, and the email says it's being sent out, but when clicked on the reset link, it gives a 404 page.

Any suggestions?

- Developer

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[Richard Webster](/content/community/profiles/user-rwebster/index.html)  
14 Jul 2020, 12:11 am  
You could check your settings again, but like I said above, you've got multiple plugins interacting with the same systems that mine does, and you don't even need this plugin. WooCommerce has my plugin functionality built in.