Reset password does not work since latest WordPress-update to 5.5

Posted by: BerndG

2nd September 2020, 8:45 am

thanks for the practical free plugin. Unfortunately it does not work anymore since the update to WP 5.5 on our site. Only the code [reset_password] is shown on the reset page.

Does anyone have the same problem or maybe even a solution?

Thanks for caring, Bernd

Our Website: https://www.alkohol-ade.com
Password-reset-page: https://www.alkohol-ade.com/neues-passwort-anfordern/

Developer

Richard Webster

@rwebster

2 Sep 2020
Hi mate have you checked that the plugin is still active?

BerndG

@BerndG

2 Sep 2020
Yes, sure. If you looked at the page some minutes ago it might have been deactivated for a minute because we are trying to debug the issue.
Btw.: Thanks for the very fast response!

Richard Webster

@rwebster

2 Sep 2020
Ok mate I've looked at the page source and the shortcode is wrapped inside code HTML tags. Remove it and add it again, make sure it's outputting as just text.

BerndG

@BerndG

2 Sep 2020
Gutenberg puts it automatically in a CODE-block. Unfortunately, no change (cache was emptied).

Richard Webster

@rwebster

2 Sep 2020
I need you to email me login credentials for the site so I can check myself. Really looks like it's not enabled or settings aren't input.

info@squareonemedia.co.uk

Yours, Bernd